A Shout Out to Shaun and Ali – Providing Exemplary Service in Legacy

Community February 6, 2017

As we say on our website:

At Shane Homes our greatest reward comes from the recognition we receive from our homeowner’s that we have kept our promise to deliver a quality home that has been built on schedule, to the highest of standards with customer satisfaction being our highest priority.

Everyone at Shane Homes works hard to maintain this commitment and we take pride in creating homes that are as beautiful to look at as they are comfortable to live in, as we want your home to be a great source of pride and satisfaction for many years to come.

We are strong believers in touching base with our customers throughout the building process and after they move in to see how things are going.

After our customers move into their new Shane home, we do two scheduled Service Appointments at 3 months and at one year after possession, followed by a Trades Day for each appointment to take care of any outstanding issues.  In addition to assorted trades attending, our Home Care Specialists attend as well.

After this appointment we survey our customers and ask them the following questions:

  1. Was our Home Care Specialist on time for this service appointment?  If not, were you contacted that they would be late?
  2. Did our Home Care Specialist and/or Trades clean up after themselves?
  3. Did our Home Care Specialist address all of your questions and concerns?
  4. Did our Home Care Specialist complete all the work agreed upon?
  5. Overall, were you satisfied with the service provided by Shane Homes?

We would like to send a shout out to two of our Home Care Specialists, Shaun and Ali, for their exemplary service provided on November 23rd at a home owner’s Trades Day appointment in Legacy in southeast Calgary.  We received this feedback from Colin:

Yes to all questions. Shaun and Ali were very good. Professional and courteous.  Thanks again for taking care of everything to date.”

At our Trades Day, depending on the season and weather, seasonal items may not be able to be attended to, in which case we document them on the customer’s file and schedule to contact them at a later date for another inspection.

Way to go Shaun and Ali!  Thank you for treating our customer’s homes as if they were your own.  You are both an integral part of our team.  We appreciate your dedication and would like to thank you for everything you do.”


Top:  Ali

Bottom: Shaun

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