At Shane Homes customer service is of upmost importance.
As we say on our website:
At Shane Homes our greatest reward comes from the recognition we receive from our homeowner’s that we have kept our promise to deliver a quality home that has been built on schedule, to the highest of standards with customer satisfaction being our highest priority.
Everyone at Shane Homes works hard to maintain this commitment and we take pride in creating homes that are as beautiful to look at as they are comfortable to live in, as we want your home to be a great source of pride and satisfaction for many years to come.
We are strong believers in touching base with our customers throughout the building process and after they move in to see how things are going.
After our customers move into their new Shane home, we do two scheduled Service Appointments at 3 months and at one year after possession, following by a Trades Day for each appointment to take care of any outstanding issues. In addition to assorted trades attending, our Home Care Specialist attends as well.
After this appointment we survey our customers and ask them the following questions:
- Was our Home Care Specialist on time for this service appointment? If not, were you contacted that they would be late?
- Did our Home Care Specialist and/or Trades clean up after themselves?
- Did our Home Care Specialist address all of your questions and concerns?
- Did our Home Care Specialist complete all the work agreed upon?
- Overall, were you satisfied with the service provided by Shane Homes?
We would like to send a shout out to one of our Home Care Specialist, Jason for his exemplary service provided on November 15th in Legacy. We received this feedback from Kathryn and Andrew:
“Jason was fantastic, really easy to talk to, knew his stuff and got to everything we asked. He even did something that wasn’t noted on the work order. Please pass along our thanks, and when we go to do our next appointment I would really like him to return!”
Way to go Jason! Thank you for all you do and for being such an integral part of our Shane Homes Team!