Service and Warranty Technician

Join the Shane Homes Team!
Are you an energetic, service-oriented person who has a passion for wowing your customers? Shane Homes, a leading residential home builder, has an opportunity to join its customer service team!

The Role:
Our Home Care Specialists are responsible for enhancing the Shane Homes experience by providing in home, hands on service to our customers from pre-possession throughout the warranty period. The face of the company, our service team is in the business of making living in your home stress free and enjoyable.

The Key Duties and Responsibilities:
  • Deliver an exceptional experience to our customers, creating raving fans!
  • Attend appointments, document concerns and own the solution.
  • Provide guidance and education regarding the maintenance and operations of our homes directly to our customers.
  • Ability to undertake various types of repairs including but not limited to painting, drywall, caulking and carpentry.
  • Work with and maintain relationships with sub-trades and suppliers including coordination of repairs.
  • Sufficient knowledge and experience in residential construction to handle various customer inquiries.
The Qualifications:
  • Minimum 3-5 years of customer service experience in residential construction is an asset
  • Ability to interact with homeowners in a calm, patient and positive demeanor under all circumstances
  • Enthusiastic, positive and self-motivated with excellent organizational and communication skills
  • Strong basic knowledge of residential construction
  • Must have hands-on experience working with tools
  • Ability to multi-task and work independently in a fast paced environment
  • A natural problem solver who doesn’t hesitate to think outside the box
  • Willingness to learn and embrace change
  • Valid drivers license
Please submit your cover letter and resume and include “Home Care Specialist” in the subject line.
No phone calls, please. We appreciate the interest of all candidates and thank you for taking the time to apply, however only those selected for an interview will be contacted.