Covid-19 Response

We understand your concern around COVID-19 as we collectively face more changes in our day-to-day and future plans. Your health and safety is important to us and in-line with Alberta Health Services we have introduced an extensive set of measures to mitigate any potential risk to our staff and customers. 

Showhomes & Sales Centres
To help our customers continue the search of finding their perfect home, our showhomes have remained open. When visiting our showhomes please wear a mask. If you would like to schedule an individual appointment or virtual meeting you are welcomed to contact the Area Manager in your desired community, however an appointment is not necessary. You may also take a 3D tour of our showhomes to aid in your research.
Design Studio Process 
When attending your interior selections appointment we will ask you safety questions in advance and have you use hand sanitizer when you arrive. We also require all customers and staff to wear masks in the Design Studio. We are currently allowing one family/household at a time for appointment. This allows us to schedule appointments accordingly to keep people safe and ensure you have a wonderful experience.

Please do not bring people outside your household to the appointment as they will be asked to leave the building. We are more strict with this because our design studio is located at our head office. Thank you for understanding.

The Sunday browsing hour and tours remain cancelled until further notice. If you require more information before your selections appointment, please schedule with your area manager or interior designer.
We also ask that you don’t touch or handle the samples. Please note: Some selections may not be available or could be delayed so we suggest choosing a couple back up options with your interior designer.
Construction Process 
We do not suggest that customers enter their home under construction. We have many trades and suppliers that are difficult to schedule around. Your area manager is more than happy to take progress photos if needed or schedule an official appointment for viewing during our business hours at certain phases of construction. 
We truly wish we did not have to have all of these rules but our first priority is keeping customers and staff safe. We hope you have an amazing experience with Shane Homes. Register to receive future updates.