Our unique programs and services have been designed to give you exceptional customer service both before and after you move into your new home. We conduct extensive market research, hold numerous listening groups and administer follow up surveys with our customers, all of which allows us to further develop and refine our programs and services.

We are always looking for new ways to make your home building experience easier so if you have any comments or suggestions, please feel free to email us and let us know. We look forward to hearing from you. 

The Family Rewards Program is a warm welcome to any new home and is available exclusively to purchasers of a Shane Home.

Receive Special Discounts at the Expressions Design Studio
 
To show our appreciation our second time home purchasers will receive a 10% discount* on upgrades and purchases made at the Expressions Design Studio. If you are purchasing with us three or more times you will receive a 15% discount*.

Shane Homes Boom Rewards Program

As the owner of a new Shane home, you will receive a membership to our Shane Homes’ Boom Rewards Program. As a valued homeowner, you will receive preferred pricing and value-added promotions from a variety of quality merchant partners of Boom Group. Whether you want to purchase a weekend getaway, car and home insurance, tickets to local entertainment or spa services, this program will help you save money.


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*Some restrictions apply. The Family Rewards discount is a one time discount to be used at the Expressions Design Studio on interior and exterior upgrades as well as merchandise. Discount is not eligible for use towards appliances, electronics or lighting upgrades. Discount must be used at time of purchase.

We understand that your new home is one of the most important purchases you may ever make and that choosing the right builder can be a difficult decision.

To thank you for choosing Shane Homes, when you refer a friend or family member to us and they purchase a Shane home we would like to show our appreciation by giving you $2,000* every time a relative or friend purchases a single family home with a front attached garage and $1,000* every time a relative or friend purchases a street town, paired home or single family laned home as a result of your referral.

Download the Referral Reward Certificate below and fill in the form in its entirety. Once completed your relative or friend will need to present it to their Shane Homes area manager before signing the offer to purchase. Your friend or relative must be a customer we have not had previous contact with. See all the conditions on the form.

 Home Care Team
 
We have a team of dedicated home care coordinators and home service technicians working in unison to make sure your all of your needs are being met.
 
Communication Program
 
You will receive emailed communications at different intervals throughout the building process to inform you of service appointments and important information re­garding your new home. This information will be emailed to you both before and after you take possession to ensure you are always informed.
 
Shane Homes Warranty
 
We are proud to provide you with protection against defects in materials and workmanship of your new home for one (1) full year after your occupancy date exclusive of separate manufacturer warranties.

In addition, through The Alberta New Home Warranty Program, you will receive further protection on your new home for a full ten (10) years on major structural items.

To learn more on the standards for quality please refer to the Workmanship and Material Reference Guide at www.anhwp.com.
 
Master Builder Craftsmanship
 

Shane Homes has the certification mark of Master Home Builder. The Master Home Builder designation provides the confidence that your new home will be built with true professionalism.

The safety of you and your family as well as our trades and staff is very important to us. The ultimate goal is to have everyone go home at the end of the day safe and well. That is why we have implemented many safety policies and procedures that ensure the jobsite is a safe work environment for our trades and a safe place for you to visit your new home while it’s under construction.

Customer and Trade Jobsite Safety Videos

We have produced a customer safety video as well as a trade jobsite safety video that outlines the potential hazards that can occur during the construction process of your new home. By watching the videos you can help contribute toward the safety of you and your family while educating yourself on jobsite safety.

Safety Care Kit

As a Shane Homes customer you will also receive a safety care kit for your new home. This kit contains a fire extinguisher and first aid kit providing the many items necessary in case of an accident or emergency.

Full Time Safety Supervisor

We have a full-time safety supervisor on staff to help ensure your safety and the safety of the trades-people working on your new home. We also have our C.O.R. (Certificate of Recognition) in safety which is issued to employers who develop and implement health and safety programs that meet established standards.

Construction Safety Training Program

Our field staff have first aid training, carry first aid kits in their vehicles and have completed the Construction Safety Training System Program. Our trades are also supplied with a jobsite safety video, created by Shane Homes, outlining safe work practices. We have set the above procedures in place to help ensure the safety of our customers, trades and everyone around them.

Personal Protective Equipment

Each of our showhomes is stocked with personal protective equipment, including safety goggles and hard hats. As an added safety precaution our customers are required to sign into the showhome to receive and use this equipment before visiting their home under construction.

The Shane Homes List For Free Program is designed to offer the buyer of a new Shane Home savings by reducing the commissions charged on the sale of their existing home.
 
The program works as follows:
 
When a buyer of a Shane Homes house has an existing property to sell, then the total commission charged on their existing home will only be 3.5% on the first $100,000 and 1.5% on the balance of the sale price (plus the GST on the commissions). This amount will be paid by the homeowner to the realtor who represents the buyer. The portion of the commissions that the realtor who lists the house receives will be paid by Shane Homes. This equates to a savings of 50% on the commissions!

Our LIst for Free program is only available at time of purchase.
 
In order to qualify for Shane Homes List for Free program the following conditions apply:
 
1. The customer must purchase a new home from Shane Homes.
2. The customer must list their existing home with Ray Blanchette of Sutton Group Real Estate.
3. If the customer wants to list their existing home prior to entering into a purchase agreement with Shane Homes then the full commission of 7% on the first $100,000 and 3% on the balance (plus GST on commissions) will be charged initially and then reduced to the program rate once an unconditional purchase has been entered into between Shane Homes and the customer.
4. If the customer chooses not to enter into a purchase agreement with Shane Homes once the existing home is sold, then the full commission will remain in place and will not be reduced.
5. The customer may also choose to enter into a conditional agreement with Shane Homes to purchase a new home. Shane Homes will guarantee the price of the new home for 90 days to give the customer a chance to sell their existing home. The lot will only be guaranteed for 60 days with a first right of refusal to sign an unconditional with Shane Homes. If the customer loses the lot after 60 days then the buyer may select another lot.
6. The customer may also choose to enter into an unconditional agreement Shane Homes to purchase a new home. This will guarantee the price of the house and the lot.
 
 
*Program valid as of November 18, 2016 and is subject to change without notice. This program may be amended, withdrawn or extended at any time without notice.
 

We are keeping you informed every step of the way. With the My Home section of our website you will receive a personalized username and password which allows you to access information about your new home 24/7.

Personal Profile

Access your personal contact information and update any changes. Also have access to important contacts at Shane Homes such as your area manager, project manager, home service coordinator, warranty and 24 hour emergency.

What's Next and Action Items:

View detailed information on the steps necessary in the building process and follow the progress of your new home by accessing key construction dates. Receive information on when to book appointments with the bank, lawyer, interior designers and so on. Being aware of the process and the timing of various decisions will help make the building of your home a more enjoyable experience.

Purhcase Documents and Change Orders

All of your home purchasing documents will be located in one secure and easy to access location. Your purchase agreement, lot and model details, detailed specification documents and all of your interior and exterior design change orders will be there for you to access 24/7.

Expressions Design Studio

The Expressions Design Studio browsing days are a great way for our customers to get a feel for all the latest trends and to help make their design decisions. You will have access to our browsing day schedule as well as your interior and exterior design selection appointments.

Financial Documents

Accessing your financial summary and deposits is a great way to stay on track and keep up-to-date, accurate records of your financial documents.

Home Care Service and Warranty

Receive a wealth of information on preserving the value of your home with our extensive home care video library and maintenance schedule. You will also receive regular e-letters to inform and remind you of important appointments and information regarding your new home.

Environmental Tips

Environmental protection is everyone’s responsibility. That is why we have provided you with a list of things you can do to ensure your home is environmentally safe before and after you move in.

And Much More!

Shane Homes Welcomes Realtors!

To find out how the program works, take these simple steps:

Introduce and Register your Client

On your initial visit to the showhome you must introduce and register your client in person with a Shane Homes Area Manager. The client must be a customer we have not had contact with ourselves within the past 60 days.

Registration Agreement

The Realtor - Client Registration agreement must be completed in its entirety with your signature and the date.

Commission Amounts

Commission amounts must be negotiated with the community Area Manager and the terms of cooperation confirmed prior to an 'offer to purchase'.

The Shane Homes Area Manager will complete and process the purchase agreement and all necessary contracts. The customer will receive copies of all documentation.

All contracts must be executed within sixty (60) days of prospect/agent registration.

You will receive payment after the customer takes occupancy of their new home.