Home Care Service and Warranty
At Shane Homes we know customer service is extremely important, both before and after you move into your new home. That is why we conduct extensive market research in the form of customer surveys and listening groups.
Through the on-going use of our market research we are able to continually come up with ways to improve upon our service and warranty programs.
Here are some of the many ways we are ensuring you receive the care you deserve
Home Care Team
We have a team of home care coordinators and home care specialists working in unison to make sure your needs are being met.
Receive email at different intervals throughout the building process to inform you of service appointments and important information regarding your new home. This information will be emailed to you both before and after you take possession to ensure you are always informed.
Shane Homes offers you our one-year comprehensive warranty, which covers defects in materials and workmanship from the day you occupy your new home.
We have dedicated a special section of our website to Shane Home purchasers. You will be given a username and password to log on and request service with your home care coordinator, view our extensive home care video library with demonstrations on home maintenance tips, view your financial documents, change orders and access key construction dates.
Alberta New Home Warranty Program
Alberta's New Home Warranty Program includes 1 year coverage for defects in materials and labour, 2 years on distribution systems (coverage for defects in materials and labour related to delivery and distribution systems), 5 years on the building envelope (coverage for defects in the building envelope, which the Act defines as the system of components that separate the controlled interior air from the exterior) and 10 years structural warranty (coverage for the key structural components of your home). For additional details about warranty coverage, please visit anhwp.com.
Master Builder Craftsmanship
Shane Homes has the certification mark of Master Home Builder. The Master Home Builder designation provides the confidence that your new home will be built with true professionalism.