Home Care Service and Warranty |
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At Shane Homes we know customer service is extremely important, both before and after you move into your new home.
That is why we do extensive market research in the form of customer surveys and focus groups. Through the continuous use of these surveys and groups we are able to come up with ways to improve upon our already exceptional service and warranty programs.
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Here are some of the many ways we are ensuring you receive the care you deserve |
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dream mail program
Receive regular dream mail letters at different intervals throughout the building process and make sure you are aware of important service appointments and information regarding your new home. This information will be emailed to you regularly both before and after you take possession to ensure you are always informed about your building process. |
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home care team
We have a team of home care coordinators and home care specialists working in unison to make sure your needs are being met. You may also log onto myhome and schedule service appointments with our customer service liaison. |
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my home
We have dedicated a special section of our website to Shane Home purchasers. You will be given a username and password to log onto our site to access and update your personal contact information, request service with your home care coordinator, view our extensive home care library, access your family rewards program, and much, much more. |
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shane warranty program
Shane Homes offers you our one-year comprehensive warranty, which covers defects in materials and workmanship from the date you occupy your new home. Some of the products we use to build your new home also have a manufacturer's warranty that extends beyond our warranty period. |
| Many customers come with expectations born from assumptions, bad stories, or past experiences. We have learned from years of experience that we are people... building outside...with wood! Things may happen that seem odd or wrong, but to us are a part of the business. We want to be judged on how we deal with situations, not on whether they arise in the first place. We would love to tell you that everything will be smooth, but of utmost importance to us is honesty and integrity. |
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alberta new home warranty
Alberta New Home Warranty Program’s five-year major structural warranty. Some of the products we use to build your new home also have a manufacturer’s warranty that extends beyond our warranty period. |
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master builder craftsmanship
Shane Homes has the certification mark of Master Home Builder. The Master Home Builder designation can give you the confidence that your new home will be built with true professionalism. |
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